aa99 Terms & Conditions

To register and use an aa99 account, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis:

• You must be at least 21 years of age. aa99 operates a strict 21+ policy and may request government-issued proof of age (national identity card, passport, or equivalent) at any time. Accounts found to belong to under-age individuals will be immediately suspended and any funds held in the account permanently forfeited.
• You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, and a valid Bangladeshi mobile number. Providing false or misleading information is a material breach of these Terms and will result in account suspension without refund.
• Each individual is permitted to hold one (1) aa99 account only. Opening or operating multiple accounts — whether under the same name, mobile number, device, IP address, or payment method — is strictly prohibited and will result in immediate suspension of all associated accounts and permanent forfeiture of any funds held therein.

aa99 reserves the right to conduct identity verification (KYC) checks at registration, prior to processing any withdrawal, or at any other time it deems necessary. Failure to complete KYC verification within a reasonable period may result in account suspension and withdrawal delays. Commonly required KYC documents include a national identity card (NID), valid passport, or driving licence.

The following rules govern all financial transactions on the aa99 platform:

• The minimum deposit amount is ৳200. Deposits via bKash, Nagad, Rocket, and Upay are typically credited to the aa99 account within 30 seconds of confirmation on the mobile wallet app. aa99 does not charge deposit fees; however, your mobile wallet provider may apply their own standard transaction charges independently.
• All funds deposited to aa99 must come from a payment method registered in your own name. Third-party deposits — originating from a mobile wallet, bank account, or payment instrument belonging to another person — are strictly prohibited and constitute a serious breach of these Terms. aa99 will suspend any account found to be receiving third-party funds and may permanently withhold the deposited amount pending investigation.
• The minimum withdrawal amount is ৳500. Standard withdrawal requests are processed within 30 minutes for verified accounts during normal operating hours. aa99 reserves the right to impose withdrawal limits and to request supporting KYC documentation before processing withdrawals of significant value.
• Withdrawals will be returned to the same payment method used for the original deposit wherever technically feasible. Where the original deposit method is unavailable, aa99 may request additional verification and may transfer funds to an alternative verified payment method registered to the same account holder.

aa99 operates in compliance with applicable anti-money laundering (AML) standards. All significant transactions are subject to monitoring. aa99 reserves the right to delay, suspend, or decline any withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms.

aa99 offers welcome bonuses, reload bonuses, cashback, and seasonal promotions to eligible players. The following rules apply to all bonus offers without exception:

• All bonuses are subject to wagering requirements unless explicitly stated otherwise in the specific promotion terms. The standard wagering requirement for aa99 welcome bonuses is 30x the bonus amount. Wagering requirements must be met in full before any winnings derived from bonus funds can be withdrawn. The specific rollover requirement, eligible games, and time limit for each bonus are stated in the individual promotion terms.
• Bonuses are non-transferable and may not be exchanged for cash except as provided under the applicable wagering and cashout terms. Bonuses credited to an account may only be used by the registered account holder.
• aa99 actively monitors for bonus abuse, including using multiple accounts to claim the same bonus, placing opposing bets across accounts to guarantee profit regardless of outcome (bonus hedging), and using automated software or bots to place wagers. Any such activity will result in immediate account suspension and full forfeiture of bonus funds and associated winnings.
• aa99 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Where a bonus has already been credited to a player's account, the terms applicable at the time of crediting shall continue to apply unless aa99 determines the bonus was granted in error, in which case it may be reversed and removed.

The following rules apply to all casino games and sports betting activity on the aa99 platform:

• All casino games available on aa99 are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game uses a certified Random Number Generator (RNG) independently tested to ensure fair and random outcomes. aa99 does not modify or influence game outcomes in any way.
• In the event of a technical failure, disconnection, or system error during gameplay, aa99's system logs will be used to determine the state of the game at the time of the failure. Where a game round cannot be completed due to a technical fault attributable to aa99, any unsettled bets for that round will be voided and the staked amount returned to the player's balance.
• Sports betting odds are set by aa99 at its discretion and may change prior to the commencement of an event. Odds are locked at the time a bet is confirmed. In the event of an obvious pricing error (a palpable error), aa99 reserves the right to void bets placed at the erroneous odds and to return the staked amount to the player's balance.
• Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated betting software or bots, engage in collusion with other players or with aa99 staff, or engage in any other form of cheating or fraudulent behaviour is strictly prohibited. Such activity will result in immediate account suspension, forfeiture of all funds, and potentially legal action where applicable.

aa99 may impose betting limits — minimum and maximum stake amounts per bet or per event — at its sole discretion. These limits may differ between game types, bet types, and individual player accounts. aa99 is not obliged to explain the specific grounds for any limit applied to an individual account.

Players are solely responsible for maintaining the security of their aa99 account credentials. The following obligations apply to every registered account holder:

• You must keep your aa99 username and password strictly confidential at all times. You must not share your login credentials with any third party under any circumstances. aa99 will never ask you for your password via email, live chat, or any other channel. Any account access using your credentials is assumed to be authorised by you unless you have previously notified aa99 of a security breach in writing.
• You must notify aa99 immediately if you suspect that your account has been accessed without your authorisation. aa99 will investigate the report and may temporarily suspend the account during the investigation. aa99 accepts no liability for losses resulting from unauthorised account access where the player has failed to take reasonable precautions or has shared their credentials with a third party.
• You are responsible for ensuring that your use of the aa99 platform complies with all laws applicable in your jurisdiction. You must not access aa99 from any jurisdiction where online gambling is explicitly prohibited by local law. It is your sole responsibility to verify compliance with local law before registering or placing any wager.

Players must not use the aa99 platform for any unlawful purpose, including money laundering, fraud, or the financing of illegal activity. Any account suspected of being used for unlawful purposes will be suspended immediately, all funds frozen, and the matter reported to relevant authorities as required by applicable law.

aa99 is committed to promoting responsible gaming for all players. The following tools and policies are available to every registered account holder:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once a deposit limit is set it takes effect immediately. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before the increase takes effect, giving players time to reconsider.
• Self-exclusion: Players wishing to take a break from gambling may activate a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent self-exclusion from their account settings. During self-exclusion the account will be suspended and the player will not be able to log in, deposit, or place bets. aa99 will also use reasonable efforts to prevent marketing communications from being sent to self-excluded players.
• Session reminders: aa99 provides optional session time reminders that alert players when they have been actively playing for a set period. Players may configure session reminders from their account settings at any time.

If you are concerned that gambling is causing harm to you or someone close to you, please contact the aa99 support team at [email protected] immediately. aa99 operates a strict 21+ policy without exception. Gambling should be entertainment — if it stops being enjoyable, please use the self-exclusion tool or contact support right away.

All content on the aa99 platform — including software, game interfaces, graphics, text, logos, trademarks, and the overall design and layout of the site — is the property of aa99 or its licensed content providers and is protected by applicable intellectual property law. The following restrictions apply to all users:

• You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or exploit any part of the aa99 platform or its content without prior written permission from aa99.
• You may not use any automated tool, scraper, bot, or data extraction method to access, collect, or store content or data from the aa99 platform without prior written consent from aa99.
• The aa99 name, logo, and brand are trademarks of aa99. Unauthorised use of aa99 trademarks — including using the aa99 name to imply endorsement, affiliation, or sponsorship without consent — is strictly prohibited and may give rise to legal action.

To the fullest extent permitted by applicable law, aa99's liability to any player is limited as follows:

• aa99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the aa99 platform, including loss of profits, loss of data, or loss of goodwill, whether based on contract, tort, negligence, or any other legal theory, even if aa99 has been advised of the possibility of such damages.
• aa99's total aggregate liability to any player for any claim arising out of or in connection with these Terms or the use of the platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.
• The aa99 platform is provided on an 'as is' and 'as available' basis. aa99 makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free from harmful components. aa99 will use reasonable efforts to maintain platform availability but does not guarantee any specific uptime level.

aa99 collects and processes personal data in connection with account registration, KYC verification, financial transactions, and platform usage. The following principles govern aa99's handling of your personal data:

• aa99 collects only the personal data necessary for operating the platform, verifying player identity, processing financial transactions, providing customer support, and complying with applicable legal and regulatory obligations. aa99 does not sell personal data to third parties.
• All personal data is stored securely using industry-standard encryption. aa99 uses SSL encryption across the entire platform to protect data in transit. Player financial data — including mobile wallet numbers and transaction records — is stored in encrypted form and accessible only to authorised aa99 personnel on a need-to-know basis.
• For full details of how aa99 collects, uses, stores, and protects your personal data, please refer to the aa99 Privacy Policy available at /privacy-policy. The Privacy Policy forms part of these Terms and is incorporated by reference.

aa99 may share personal data with third-party service providers where necessary for the operation of the platform — including payment processors, identity verification services, fraud prevention services, and game providers — subject to appropriate data protection agreements. aa99 may also disclose personal data where required by applicable law, court order, or regulatory authority.

aa99 reserves the right to amend these Terms and Conditions at any time. Where changes are material, aa99 will use reasonable efforts to notify registered players via email or a platform notification. Your continued use of the aa99 platform after an amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and contact support to close your account.

aa99 shall make all reasonable efforts to resolve disputes informally before any formal proceedings are initiated. Players with a complaint may contact aa99 support at [email protected]. aa99 commits to acknowledging all formal complaints within 2 business days and providing a full response within 10 business days.